Header Image

Application Support

Application Support

So Your Enterprise Cloud Computing Project is Ready to “Go-Live”

You are about to deploy your implementation of Salesforce and you’re excited to have your team start working with it on a daily basis. You want to ensure 100% user adoption of your new investment. Level 1 and Level 2 Support is critical during the early stages of adoption. Bluestone stands behind its work by offering Level 1 and Level 2 Support for all its projects. We work with you to determine the level of support required to ensure your desired project outcomes are achieved. We provide Level 1 and Level 2 services that includes areas such as Salesforce, Intacct, Apex, Data Integration, ETL Tools, systems configuration and reporting to keep your application running smoothly.

Application Support

Delivery excellence is at the core of every client project and that commitment extends well beyond deployment for all our projects. But it’s our experience applying these best practices in real-world situations that enables successful outcomes. Your project and Ongoing support requirements come with its own unique set of demands, risks, resolution and cultural norms. We are adept at rapidly understanding and adapting to your needs so we can structure and plan your Application Support to include the following areas:

      • Systems Configuration and Reporting
      • Platforms: Apex, .Net, and Open Source
      • Systems Administration and Security
      • Database Design and Administration, ETL Tools and Data Conversion
      • Infrastructure Services in the Cloud

Application Outsourcing

Bluestone outsourcing teams provide are unique mix of industry, IT, data centric and Technology expertise. By maintaining a consistent team who are familiar with your applications, environment and business practices, we are able to provide a holistic approach to enhancing and upgrading your systems. Our holistic approach allows for daily operational support while also providing application experts able to develop and deploy enhancements that keep your applications up to speed with your evolving business requirements. Bluestone can provide remote support including services such as:

      • Incident management to return your system to an operational state as quickly as possible
      • Problem management to determine root causes of Incidents and eliminate them
      • System administration to remove the burden of tasks from your client business team members
      • Documentation development, maintenance, knowledge transfer and training
      • Proactive system monitoring to reduce issues impacting end users
      • Change and environment management to control code and configuration changes to production
      • Audit and ad-hoc reporting management to address the vital needs on-demand